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Frequently Asked Questions: House Clearance

I’ve never cleared a house, how does it work and how much will it cost?


It really does depend on your property and unique requirements. We are always happy to discuss your house clearance with you so a simple call to our office will shed light on what can be a daunting task ahead. We will provide you with a free, no obligation and exact quote for your job and stick to it with no hidden costs.


Simply call our office on 0208 286 3565, Chris on 07903 085594 or email info@lavenderclearances.com or click here to complete an online enquiry and we’ll get straight back to you.



Here are three of the most common scenarios for a house clearance:


  1. There are valuable items within the property or everything within the property has resale value. We either carry out the clearance free of charge or pay you and we remove all the items. Payment can be by bank transfer, cheque or cash whichever is more convenient to you.
  2. You think there is some value in the contents of the property, from furniture to art, vehicles to electronics. In this instance we can offset the value of some items against the cost of the clearance.
  3. All the contents have no resale value and need to be recycled, in this instance the price will be driven by volume.

*We are Environmental Agency licenced waste carriers and have full public liability insurance.


The garden is overgrown and needs to be cleared too, can you also do this?


Yes, as part of our complete clearance service, our team can clear overgrown gardens, trim hedges, mow lawns and tidy up front and rear gardens. Often gardens, which have only been neglected for a short time due to circumstance and illness, can become unamenable in a short period of time so our skilled team can take care of this efficiently.


How long does it take? 


We have multiple vans and multiple teams so even the largest clearances will be dealt with in an efficient and timely manner. With sufficient notice we aim to carry out all clearances in a working day but can also respond at short notice for those urgent last minute jobs. You will always be advised as to the estimated duration of the clearance when receiving your free quote and kept informed of any changes.


Does it cost anything to have a quote?


No, it is completely free and with no obligation for us to provide you with a quote for any job.


I work long hours or am out of the area, when can I arrange a visit for a quote?


A member of our team can come at a time that’s suitable and convenient to you be it during normal working hours, evening or weekends.


What happens to the stuff once it’s been taken away?


That’s where the other unseen half of the job begins. Once we’ve cleared your property all the items are taken back to our warehouse to be sorted. Wood, plastic, paper, building waste and metals are all separated for recycling. Clothes, books and any many other items are readied for donation to charity and sale items are stored ready for marketing.


Charitable donations. How do we donate?


Often, as a result of a bereavement, when doing probate house clearance, the family of the deceased express their wishes to donate as much as possible to charity. You can specify a particular charity and we can drop the items to them or we can drop them to one of the charities we support and donate to on a regular basis. We also, as matter of course, donate regularly to many charities and organisations.


What happens to confidential documents and do you shred them?


In a word, yes for residential and for business customers. Commercially, where almost every business, small or large generates lots of documents and company archives containing sensitive and confidential information. A company has a duty of care to look after the confidential information while they are holding it and then a duty of care in the way it disposes of the information. We can then issue a Certificate of Destruction for your records, if required.


We can’t find some important documents or personal items, can you?


Yes. We regularly reunite families with once believed lost documents and personal items when carrying out a clearance. Just talk to our office and our team will do their upmost to find those lost items.


Why choose you over hiring a skip/skips?


Our pricing means that we are comparable in price to hiring a skip, or in most cases, multiple skips without the need for loading the skips yourself. Also as outlined above, in some instances, we can offset the cost of the clearance by reselling some or all of the items from your clearance. Gauging the number of skips can also be very tricky often leaving you with a half empty skip or needing more plus arranging for parking bay suspensions can become costly and time prohibitive. Once we’ve priced a job we stick to that price.


Why choose you over hiring a van and doing it ourselves?


In nearly all property clearances we undertake there is a certain volume of waste that needs to be taken to the recycling centre (aka “the dump”) when you take a hire van or commercial vehicle to the dump you must have a valid Environmental Agency Waste Carriers Licence, without this you will not be allowed into the recycling centre. You will also be required to go onto the weigh bridge and pay the commercial tipping rates. In London these can be in excess of £170 per tonne plus VAT.


We would like to keep some items from the property, can you deliver them or take them to storage?


In many cases there are certain items that you or friends and family would like to keep. We can deliver these items, safely and securely or transport them to a storage facility for you.


We have some items within the clearance we’d like to take to auction, storage or delivered to another address, can you arrange this?


Yes, we can take your items to the auction house, storage facility or location of your choosing.


I’m based outside the UK or miles away from the property. Can you help?


Yes, with email correspondence or telephone we can liaise with Solicitors, Estate Agents or a trusted neighbour to view, quote and carry out the clearance for you remotely. Keys can also be sent and returned by recorded delivery or courier if and when needed.


Cleaning after a clearance, do you provide this service?


Yes, after a clearance has been carried out, our team of experienced cleaners can clean the property for you, be it a light general clean to a deep clean.


Are you insured?


Yes. We have full public liability insurance, are Environmental Agency waste carriers licence holders and our staff are C.R.B. checked, all for your peace of mind.


How can I pay?


You can settle your invoice by cheque, electronic bank transfer, debit or credit card over the phone or cash.


What next?


Simply contact our office by phone on 0208 286 3565 or use the details on the contact page and we can discuss your house clearance needs, provide you with an estimate over the phone or make a convenient time to view the property and provide an exact quote. Often you may just want some friendly advice so just call us and we can point you in the right direction.

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